Shipping Policy
SHIPPING & DELIVERY POLICY
This Shipping & Delivery Policy applies to all orders placed through the website www.loperaindia.com, mobile applications, and online ordering services operated by L’Opéra, unit of French Bakery Private Limited (“Company”, “we”, “us”, “our”).
By placing an order, you agree to the terms outlined below.
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1. DELIVERY AREAS
We currently deliver only to select serviceable locations.
Delivery availability depends on:
If your location falls outside our delivery radius, you may be offered a pickup option.
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2. DELIVERY TIMELINES
We do not guarantee exact delivery times.
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3. SAME-DAY & SCHEDULED DELIVERY
Where available:
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4. DELIVERY CHARGES
Delivery fees may apply based on:
Applicable charges will be shown at checkout before payment.
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5. CUSTOMER RESPONSIBILITIES
Customers must ensure:
Failure to meet these conditions may result in unsuccessful delivery.
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6. FAILED DELIVERY ATTEMPTS
If delivery fails due to:
In such cases, refund may not be issued. However, the Company may review the matter on a case-by-case basis subject to applicable law.
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7. DELIVERY ACCEPTANCE
Risk transfers upon successful delivery, subject to applicable consumer protection laws.
Customers should inspect the order immediately upon receipt.
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8. DAMAGED OR INCORRECT DELIVERY
If you receive a damaged or incorrect order:
We will review and provide resolution as per our Refund Policy.
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9. FORCE MAJEURE
We are not liable for delays or failure to deliver due to events beyond our control, including:
Nothing in this Policy shall limit any statutory rights available to consumers under applicable law.
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10. POLICY UPDATES
We reserve the right to update this policy at any time.
Changes will be posted on the Platform.
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11. CONTACT INFORMATION
For delivery-related queries, please contact:
Email: contact@loperaindia.com
12. GRIEVANCE OFFICER DETAILS
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer details are as follows:
Name: Manju Singh
Email: manju.singh@frenchbakery.in
Contact Number: 0120-4066888
Complaints will be acknowledged within 48 hours and resolved within 30 days.
