Refund policy
REFUND, RETURN & CANCELLATION POLICY
This Refund, Return & Cancellation Policy applies to all orders placed through the website www.loperaindia.com, mobile applications, and online ordering services operated by L’Opéra, unit of French Bakery Private Limited (“Company”, “we”, “us”, “our”).
By placing an order, you agree to the terms outlined below.
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1. NATURE OF PRODUCTS
All products sold by L’Opéra are perishable food items prepared fresh to order.
Due to hygiene, safety, and quality standards:
Returns are generally not accepted.
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2. ORDER CANCELLATION POLICY
A. Customer-Initiated Cancellation
Orders may be cancelled only if preparation has not yet begun.
Cancellation requests must be made:
Once preparation starts, orders cannot be cancelled.
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B. Custom & Made-to-Order Items
Orders for customized or special products including:
Cannot be cancelled once confirmed.
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3. COMPANY-INITIATED CANCELLATION
We reserve the right to cancel orders due to:
In such cases, a full refund will be issued.
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4. REFUND POLICY
Refunds will be issued only under the following circumstances:
A. Eligible Refund Situations
Refunds may be processed if:
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B. Non-Eligible Refund Situations
Refunds will not be provided for:
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5. REFUND PROCESSING TIME
Approved refunds will be processed:
Processing timelines may vary depending on banks or payment gateways.
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6. DELIVERY ISSUES
If you receive a damaged or incorrect product:
You must notify us:
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7. NON-DELIVERY DUE TO CUSTOMER UNAVAILABILITY
If delivery fails due to:
The order will be considered fulfilled and no refund will be issued.
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8. FORCE MAJEURE
We are not responsible for delays or cancellations due to circumstances beyond our control, including:
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9. POLICY MODIFICATIONS
We reserve the right to update this policy at any time.
Changes will be posted on the Platform.
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10. CONTACT INFORMATION
For cancellation or refund requests, please contact:
