Privacy Policy
PRIVACY POLICY
L’Opéra, unit of French Bakery Private Limited (“Company”, “we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you use our website www.loperaindia.com, mobile applications, and online ordering services (collectively, the “Platform”).
By using the Platform, you consent to the practices described in this Policy.
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1. INFORMATION WE COLLECT
We may collect the following types of information:
A. Personal Information
Information that identifies you, including:
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B. Transaction Information
When you place an order, we collect:
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C. Technical Information
Automatically collected data such as:
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2. HOW WE USE YOUR INFORMATION
We use your information to:
We may also use your contact details to send promotional offers, which you can opt out of at any time.
Personal data is processed based on your consent for specified lawful purposes. You may withdraw consent at any time by contacting us.
Data may be processed or stored outside India in compliance with applicable laws.
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3. SHARING OF INFORMATION
We do not sell your personal information.
We may share information only with:
All partners are required to protect your data.
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4. PAYMENT SECURITY
We do not store credit/debit card information.
Payments are processed through secure, RBI-compliant payment gateways that follow industry security standards.
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5. COOKIES
We use cookies to:
You may disable cookies through browser settings, though some features may not function properly.
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6. DATA RETENTION
We retain personal data only as long as required for the purpose collected or as required under applicable law and necessary to:
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7. DATA SECURITY
We implement reasonable security practices in accordance with applicable Indian law to protect your information against:
However, no system can be completely secure, and we cannot guarantee absolute security.
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8. YOUR RIGHTS
Requests can be made via email.
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9. THIRD-PARTY LINKS
Our Platform may contain links to third-party websites.
We are not responsible for their privacy practices or content.
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10. CHILDREN’S PRIVACY
Our services are not intended for individuals under 18 years of age.
We do not knowingly process personal data of children without verifiable parental consent where required by law.
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11. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
Changes will be posted on this page with a revised “Last Updated” date.
Continued use of the Platform constitutes acceptance of updates.
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12. CONTACT INFORMATION
For privacy-related questions or requests, please contact:
L’Opéra, unit of French Bakery Private Limited
Email: contact@loperaindia.com
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13. GRIEVANCE OFFICER DETAILS
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer details are as follows:
Name: Manju Singh
Email: manju.singh@frenchbakery.in
Contact Number: 0120-4066888
Complaints will be acknowledged within 48 hours and resolved within 30 days.
